At Lingua Learn, our mission is to support individuals and organisations to learn or improve their language skill.
When using our Services, you may decide to share your data and any related personal information with a third-party service of your choice (for example, your HR Department ). Any processing of your information by these third parties is governed by their own privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Lingua Learn is not responsible for such third-party services.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes. If we learn that we have inadvertently collected personal information of persons under the age of 18 years old, we shall immediately take steps to delete the information as soon as possible.
What information we collect about you and why
Customers and visitors to our site
We collect and use your personal information to provide you with our Services. We collect the following personal information when you sign up for Lingua Learn , when you use our Services, or when you otherwise provide us information. Generally, we need this information for you to be able to use our Services.
|What we collect|
|Information you provide us about you and your business, like your name, company name, email address, and phone number.|
Information of others that we process at your direction, such as the names and contact information of your clients, employees, etc.
Payment and billing information that you provide us, such as your credit or debit card number.
Information about how you access our Services and your account, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform.
Customer support information (such as questions and issues) and general feedback that you choose to provide (for example, app reviews).
Prospective Lingua Learners
We collect the following personal information about you when you apply for a position with Lingua Learn :
|What we collect||Why we collect it|
|Contact information about you that you provide us about yourself, like your name, address, email address, and phone number.|
|Additional personal information you provide us, such as your professional and employment history (such as your resume or CV, past employment experience, occupations and titles, your LinkedIn profile or other social media handles), your nationality, and your education (such as your degrees and schooling, licenses and professional memberships).|
How we use your information
We use the personal information we collect from you to provide you with our Services, to fulfill a contractual obligation ,to improve our Services or where we need your personal information for a legitimate business interest. These legitimate interests include:
- verifying your or your business’ identity
- preventing risk and fraud (for example, to detect and protect Lingua Learn and other third parties against error, negligence, breach of contract,
- fraud, theft and other illegal activity, and to audit compliance with Lingua Learn policies and contractual obligations)
- answering questions or providing other types of support
- providing, securing, debugging and improving our Services and website
- providing reporting and analytics
- testing out features or additional services
- understanding your needs and eligibility for products and services
- complying with legal and regulatory requirements
We may also collect and use your personal information for any other purpose to which you consent.
We only collect the personal information we consider necessary for achieving these purposes.
We may use information that is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person for any business purpose.
Your use of others’ personal information
In using our Services, you may provide us with the personal information of others (for example, the names and addresses of your employees). Legally speaking, we are only a “service provider” of such information
As your service provider, we only process (collect, use, disclose, etc.) such information as directed by you for the exclusive purpose of providing you our Services. For example, we will never use your customers’ or employees’ information to independently market or advertise to them unless they are also using our Services directly. We also do not and will not “sell” your customers’ information.
You are responsible for the personal information of others that you disclose to us via our Services and for ensuring that your instructions regarding the processing of such information complies with applicable data protection laws.
Your rights over your information
Depending on your use of our Services and where you reside, you may have the right to request access to, correct, amend, delete, or object to certain uses of your personal information (for example, by unsubscribing from direct marketing emails).
We strive to provide you with the ability to exercise these rights yourself via our Services. For example, you can access, update and correct most of your information from your account settings pages. If you cannot exercise a particular right via our Services, you can always email our privacy team at [email protected] Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity.
Please also note that there is a difference between the information we decide to collect for our own purposes (for example, your account sign-up information) and the information our Customers and Accountant Clients direct us to store or process via our Services (for example, names of employees or clients). If you are an individual who wishes to exercise your rights over information that one of our Customers or Accountant Clients may be storing or processing via our Services for their own purposes, you will need to contact the Customer or Accountant Client directly. In this scenario, we are only a service provider acting at their direction, and we cannot decide how to process their information.
Where your data resides and international data transfers
Our Services are managed by Lingua Learn’s team at its headquarters in UAE. We rely on Service Providers, mentioned above, to operate the Services.
How we protect your information
We maintain industry standard security safeguards to protect your information and ensure its confidentiality, integrity and availability. While we do our best to protect your information on our platform, we cannot guarantee absolute security of your personal information.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at priv[email protected] , by calling us toll-free 00971 600 54 0006